How to tell if a memory-keepsake company is legit (a 6-point checklist)
Buying something personal online — like a memoir or memorial keepsake — deserves a little homework. Here's the checklist we'd use, and how Memorygram measures up.
When you’re about to hand your money — and your family’s memories — to a company you found online, “is this legit?” isn’t paranoia. It’s good sense. Here’s a simple checklist you can run on any keepsake or memorial company, including us.
1. Is there a real, findable business behind it?
Look for a company name, a physical location, and a way to reach a human. Anonymous storefronts with only a contact form are a yellow flag.
Memorygram is a U.S.-based business operating out of Austin, Texas, and you can email a real person at info@memorygram.com before you ever place an order.
2. Is it accredited or independently rated?
Third-party accreditation matters because the company doesn’t control it. The Better Business Bureau, in particular, sets standards for honest advertising and complaint resolution.
Memorygram is BBB accredited. You don’t have to take our word for it — search “Memorygram” on bbb.org and read the profile yourself.
3. Can you find independent reviews — including critical ones?
A wall of nothing but five-star reviews can be as suspicious as no reviews at all. Look for feedback on platforms the company doesn’t own (Google, Trustpilot, BBB) and see how they respond to criticism.
4. Is the checkout secure and the pricing clear?
Make sure the payment page is secure and that you understand what you’re paying for and when it ships before you buy. If something is unclear, a legit company will happily explain it.
5. Do they actually ship a real product or deliver a real service?
For physical keepsakes, look for clear descriptions, photos, and production/shipping timelines. Memorygram keepsakes — Legacy Books, QR medallions, tribute books, and more — are made to order and shipped to you, with many linking to digital memorial or story pages.
6. Do they stand behind it?
What happens if something goes wrong? You should be able to reach support and get a real answer. We’d genuinely rather hear from you directly than leave a question hanging.
Run this checklist on us — or on anyone. A legitimate company has nothing to fear from a careful buyer.
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